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Decorinnovation Customer Service

Contact Information

How can we help you?

Call us: 866-606-4060
Email us: support@decorinnovation.com
Mail us: 85 Atlantic Street. Hackensack, NJ 07601

Return Policy

Upon arrival at the Best Home Fashion warehouse, all returned items are inspected. You can return most new and unopened items within 14 days of delivery for a full refund. Items must be returned in new or unused condition and contain all original materials included with the shipment. Contact with decorinnovation must be made no later than 7 days from the time the item is delivered and all returns must be authorized. You can do so by emailing us and we will issue a Return Merchandise Authorization number. Packages without an authorized RMA# will not be accepted. Original shipping costs are not refundable. If the item has been opened or shows signs of use, you may be subject to a partial refund and/or charges of both original shipping. If the return is a result of our error, the full cost of the merchandise and shipping charges will be refunded. Shipping expenses for returned items will be paid by the customer. You will receive your refund in the original form of payment.

All orders shipped with a free shipping offer and returned for refund will be charged the original shipping charges of $6.99.

We strongly recommend you to insure your return package for your own protection. We are NOT responsible for return packages lost in the mail.

 

Feedback

decorinnovation is always looking for ways to improve your shopping experience. If you have any suggestions and/or feedback, we would love to hear from you via support@decorinnovation.com. We appreciate all of our customers and their experience shopping with us!

 

Privacy Policy

Our privacy policy was developed as an extension of our service commitment to always provide the highest level of integrity in dealing with our customers, partners, and visitors to our Web site. The policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide to us.

What information do we collect?
When you visit our website, you may provide us with the two types of informatoin: personal information you knowingly choose to disclose that is collected on an individual basis and website information collected on an aggregate basis as you and others browse our site.

Credit card information
If you choose to purchase products or services from us, you will need to provide personal information and authorization to obtain information from various credit services. You will need to provide the following information: name, billing/shipping addres, email address, and credit card number and expiration information.

Email information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

How do we use the information that you provide to us?
We use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our site, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emaling us at support@decorinnovation.com.

Security practices
Our website is supposed by a leading Payment Gateway Provider that provides a secure bridge between decorinnovation.com and the credit card payment processing networks. Transaction data is sent via a 128-bit Secure Sockets Layer (SSL) Internet Protocol (IP) connection, which manages the routing of payment information to the appropriate credit card companies.